Taryn Mjelde
Senior Customer Success Manager at Crunchbase
- Role
- Senior Customer Success Manager at Crunchbase
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
Experience
Senior Customer Success Manager
Sep 2025 — Present
Customer Retention & Growth: Managing a dedicated book of business to ensure renewals, identify expansion opportunities, and prevent churn.*Strategic Advising: Acting as a primary liaison, guiding customers on best practices to integrate Crunchbase data into their workflows.*Onboarding & Adoption: Leading implementation for new, high-touch clients to ensure they quickly adopt key features and realize ROI.*Data-Driven Engagement: Using internal tools to monitor client health, identifying risks early—such as low usage or negative market changes—to proactively engage users.*Cross-Functional Collaboration: Working with product and sales teams to communicate customer needs and product feedback.
Education
UC Santa Barbara
Bachelor of Arts (B.A.), Communication Major
2012 — 2016
Skills
- Public Relations
- Social Networking
- Social Media Marketing
- Time Management
- Teamwork
- Marketing
- Event Planning
- Microsoft Excel
- Powerpoint
- Customer Service
- Marketing Strategy
- Leadership
- Communication
- Sales
- Social Media
- Marketing Communications
- Microsoft Word
- Public Speaking
- Advertising
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