Tarvinder Singh

About Tarvinder Singh

AboutResults-driven business leader with 9+ years of dynamic experience spanning sales, marketing, and quality management across insurance, travel, and tech industries. I specialize in leading cross-functional teams, refining operational strategies, and executing customer-centric initiatives that elevate performance metrics and exceed client expectations.My background includes both B2B and B2C verticals, delivering strategic outcomes in account management, sales enablement, customer satisfaction, and conversion optimization. I thrive in fast-paced environments where I can apply my strengths in agile execution, data-informed decision-making, and proactive leadership. Career Highlights Revenue & Conversion Leadership (Q4 ‘24–Q1 ‘25): Led a transformational project for a Chat sales platform aimed at driving revenue and improving conversion rate under tight deadlines. Developed and implemented the “Each One Teach One” peer-learning model that encouraged shared accountability, upskilled team members, and reinforced leadership across pods. Results:Conversion improved from 5% → 7%Revenue delivered:$225K (surpassing historical benchmarks)🧭 Client Portfolio Management: Oversee diverse client engagements in enterprise account sales, inside sales, and customer service strategy, tailoring solutions to unique business needs.B2B focus: Insurance, IT, and travel verticals with strategic planningB2C focus: Direct sales campaigns, post-sale support, and onboarding alignmentHorizontal oversight: CRM optimization, contact center improvement, and quality audit programs, FMEA CSAT Enhancement Project: Spearheaded an internal initiative to boost customer satisfaction scores. Using root cause analysis and performance mapping, I introduced daily coaching rhythms and feedback loops. Results:CSAT improved from 56% → 65% in one quarterPartnered with quality teams and front-line agents for service refinementReceived client appreciation for transparency and impact

Experience

1. Assistant t & Q Manager

   Concentrix

   Mar 2023 — Present · IN

   AboutResults-driven business leader with 9+ years of dynamic experience spanning sales, marketing, and quality management across insurance, travel, and tech industries. I specialize in leading cross-functional teams, refining operational strategies, and executing customer-centric initiatives that elevate performance metrics and exceed client expectations.My background includes both B2B and B2C verticals, delivering strategic outcomes in account management, sales enablement, customer satisfaction, and conversion optimization. I thrive in fast-paced environments where I can apply my strengths in agile execution, data-informed decision-making, and proactive leadership. Career Highlights Revenue & Conversion Leadership (Q4 ‘24–Q1 ‘25): Led a transformational project for a Chat sales platform aimed at driving revenue and improving conversion rate under tight deadlines. Developed and implemented the “Each One Teach One” peer-learning model that encouraged shared accountability, upskilled team members, and reinforced leadership across pods. Results:Conversion improved from 5% → 7%Revenue delivered:$225K (surpassing historical benchmarks)🧭 Client Portfolio Management: Oversee diverse client engagements in enterprise account sales, inside sales, and customer service strategy, tailoring solutions to unique business needs.B2B focus: Insurance, IT, and travel verticals with strategic planningB2C focus: Direct sales campaigns, post-sale support, and onboarding alignmentHorizontal oversight: CRM optimization, contact center improvement, and quality audit programs, FMEA CSAT Enhancement Project: Spearheaded an internal initiative to boost customer satisfaction scores. Using root cause analysis and performance mapping, I introduced daily coaching rhythms and feedback loops. Results:CSAT improved from 56% → 65% in one quarterPartnered with quality teams and front-line agents for service refinementReceived client appreciation for transparency and impact

Education

• Delhi University

  B.com H, B.com

  2016 — 2019