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Current company ContactPoint 360
Outsourcing and Offshoring Consulting · 2.5K employees · Founded 2007 · Toronto, Ontario, Canada
We remove customer problems from your leadership agenda.
CX that fuels growth, not just service. Your customer experience should be a revenue driver, not a cost center. We transform service into sales, conversations into conversions, and CX into measurable ROI.
At ContactPoint360, we partner with Fortune 500s and high-growth brands to elevate customer interactions with AI-driven efficiency and human-led empathy. More than an outsourcer, we’re a growth partner, delivering:
✅ AI-powered CX with a human touch
✅ Omnichannel solutions that boost engagement & retention
✅ Industry-specific expertise for tailored results
✅ Scalable teams across nearshore, onshore & offshore locations
Want CX that pays dividends? Let’s talk.
We're proud to have a presence in 11 countries, with 12 delivery centers that support 31+ languages, 24/7, 365 days a year.
• McAllen, US 🇺🇸
• Toronto, Canada 🇨🇦
• Montreal, Canada 🇨🇦
• Monterrey, Mexico 🇲🇽
• Bogota, Colombia 🇨🇴
• Barranquilla, Colombia 🇨🇴
• Montego Bay, Jamaica 🇯🇲
• Athens, Greece 🇬🇷
• Cebu, Philippine 🇵🇭
• Bengaluru, India 🇮🇳
• Kerala, India 🇮🇳
• Cairo, Egypt 🇪🇬
• San Salvador, El Salvador 🇸🇻
• Durban, South Africa 🇿🇦
🏆 Better Business Bureau Award
⭐ A+ Rating!
🏆 AI Excellence Awards Program
🌟 Business Intelligence Group
🏅 IW (Inspiring Workplaces) Award
🌟 Culture & Purpose Award for North America!
🏆 AI Achievement of the Year - Globee Awards!
🥈 Won Silver Award! 🎊
🏆 Comparably Awards
• 2025 Best Company Career Growth!
• 2025 Best Company for Diversity
🏆 Certified as a Great Place to Work® 2020, 2021, 2022, 2023, 2024 and 2025