Tarun Maharana

About Tarun Maharana

I’m Engineering leader with 20 years’ experience in enterprise networking and SaaS products. My focus is on delivering value though resolving worldwide customer issues, quality planning, organizing, and execution excellence in delivering customer-focused products that enhance user experience. My success as a Sr. Director for worldwide escalations stems from my ability to team-up with Engineering, Product Management, TAC, Account Managers and field teams Highlights:Customer Focus: A customer-centric leader focused on resolving Critical Escalations and concerns and making them part of the overall quality plan. Leadership: Lead organization through change and ensure that our team members are enabled and empowered.Expertise: Lead the oversight of Aruba Critical Account process to ensure timely resolution of key issues. This includes leading discussions with our leadership team to present and summarize action plans with executive leadership. Leading customer advocate in interfacing with CISOs, CIOs and Executive Sponsors with our Customers to ensure timely prompt resolution to their significant issues.Domain Expertise: Diverse expertise spanning several technology domains including Cloud Management and Orchestration, SDWAN,Wi-Fi, routing, and switching and networking protocols. Planning: I develop and plan a comprehensive long term strategy for the function which scales to our long term goals for a great customer experience - at scale. Results: I develop visible plans for all projects on dashboards for everyone to see. Manage critical elements to keep them on track and alert stakeholders of potential trouble spots.Specialties :AWS, Azure, GCP, Microservices, Kubernetes and Containers/Dockers, SDWAN,WLAN,Security

Experience

1. Senior Director Engineering, Global Head of Escalations & Incident Management

   HPE Aruba Networking

   Jan 2023 — Present

   Overseeing and transforming a global organization delivering 24x7 follow-the-sun coverage for incident response, customer escalations, cloud platform observability, and software sustenance. My charter focuses on leveraging AI/ML and intelligent automation to drive predictive reliability, faster recovery, and proactive escalation prevention across production cloud environments.Spearheading modernization of collaboration models, observability tooling, priority matrices, intelligent response protocols, and communication frameworks—infused with ML-powered anomaly detection, automated root cause correlation, and data-driven decision making.Trusted leader for Major Incident Management, accountable for orchestrating company-wide unified response, executive-facing communications, and AI-enhanced RCA/postmortem workflows. Designed and deployed a Critical Incident Response Framework and overhauled problem management practices to prioritize continuous learning and long-term resiliency.Reimagined escalation handling and customer-impact reporting with an AI-first lens, enabling improved turnaround times, prevention-focused metrics, and actionable insights for engineering and product teams.Leading the cloud observability charter with a focus on AIOps, combining metrics analytics, and ML models (forecasting, correlation, anomaly detection) to deliver a smarter, faster, and more reliable infrastructure experience.

Education

• PGDIM

  PGDIM

  2001 — 2004

• J.N.E.C

  B.E, Electronics & Telecommunictions

  1993 — 1997

Skills

• Sdlc
• Customer Escalation Management
• Telecommunications
• Test Cases
• 802.11n
• Mobile Device Management
• Sdh
• User Acceptance Testing
• Team Leadership
• Firewalls
• 802.1q
• Ospf
• Cwna
• Hotspot
• Sip
• Wifi
• System Testing
• Ip
• Ipv6
• Nat
• Ip Multicast
• Linux
• Wlan
• Test Automation
• Technical Leadership
• Rip
• Mpls
• Clearcase
• Routing Protocols
• Test Planning
• Test Management
• Patents
• Software Project Management
• Performance Reviews
• Testing
• Stp
• Ccna
• Routing
• Byod
• Tcp/Ip