Tarun Gupta
OpenText Exstream & StreamServe Consultant | OTDS Specialist | Customer Communication Management (CCM) Expert
- Role
- Manager at Capgemini
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Tarun Gupta
I am an OpenText Exstream & StreamServe Consultant with 10+ years of deep, hands‑on experience delivering end‑to‑end Customer Communication Management (CCM) solutions for global enterprises. My expertise spans the complete OpenText on‑premise ecosystem — from earlier StreamServe versions to the latest OpenText Exstream 23.x and 25.x (25.3) releases.Over the years, I have worked extensively across multiple major versions, including Exstream 8.6, 9.5, 16.4, 16.6, 21.2, 23.1, 23.3, and 25.3 — giving me a unique advantage in managing upgrades, migrations, and modernization programs.My core strengths include: Technical & Implementation Expertise- Installation, configuration, and environment setup of OpenText Exstream (on-prem) and OTDS, including the latest 25.3 platform- Migration from PageOut to StoryTeller, including redesigning and modernizing communication templates- End‑to‑end CCM development: batch, on-demand, real‑time, flows, workflows, templates, and integration- Strong command of repository configuration, version upgrades, patching, and performance tuning.🧩 Project Delivery & Leadership- Led multiple large-scale CCM implementation and upgrade projects across industries- Managed cross‑functional teams and mentored juniors to build the next generation of Exstream experts- Delivered production support for highly critical communication systems with strong SLA adherence- Known for solving complex technical challenges and optimizing communication performance.🤝 Consulting & Client Value- I excel at understanding client needs, converting business requirements into structured CCM solutions, and ensuring clarity, compliance, and performance- Build long-term relationships through transparency, proactive updates, and delivering quality outputs- Passionate about helping organizations modernize legacy communication systems and adopt future‑ready CCM platforms.With a Bachelor of Technology in Computer Science, I bring a strong foundation in algorithms, system design, and problem solving — enabling me to combine technical depth with business impact. My MissionTo help enterprises simplify, modernize, and transform their Customer Communication Management landscape using the power of OpenText Exstream and StreamServe, ensuring reliability, scalability, and future readiness.
Experience
Manager
Oct 2024 — Present · Gurugram, IN
Education
Manav Rachna Educational Institutions
Bachelor of Engineering, Computer Science Engineering
2012 — 2016
Manav Rachna International University
Bachelor of Technology - BTech, Computer Science
Skills
- Powerpoint
- Manual Testing
- Selenium Webdriver
- Management
- Web Development
- Test Automation Tools
- Microsoft Word
- Test Automation
- Microsoft Office
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.