Tarun Sinha

Vigilance Officer @Paytm Payments Bank

Noida, IN

Key Achievements & Contributions- Strengthened governance by updating vigilance, whistle-blower, and accountability policies aligned with industry best practices. Established grievance redressal channels (including Vigilance Hotline) and drove vigilance awarenesscampaigns across the organization. Provided key support in handling RBI audits by addressing vigilance-related queries and compliancerequirements. Managed departmental audits, RCSAs, and compliance certifications at department level. Represented vigilance in board-level and committee meetings (ACB, NRC, CCF, Board). Coordinated with law enforcement agencies (LEAs) in fraud cases, ensuring follow-ups and support inLEA investigation. Led and mentored a vigilance team, ensuring detailed investigations by guiding investigation scope,supporting stakeholder discussions, and conducting staff interviews. Acted as single point of contact for vigilance in the absence of Chief Vigilance Officer (CVO).Detective Vigilance & Whistle-blower Investigations- Investigated cases of mis-selling, fake merchant onboarding, and misuse of KYC documents. Detected financial frauds including fund misappropriation, unauthorized bill payments, andreimbursement/travel expense frauds. Resolved employee misconduct cases such as abusive behaviour, absenteeism, fake merchant visits, dual employment, misuse of admin IDs, and collusion with vendors. Handled fraud in LEA frozen accounts, system bug exploitations leading to customer-driven financiallosses, and conflicts of interest. Investigated AEPS, DMT, UPI & BC channel-related cases arising from staff negligence and process gaps. Managed compliance matters including Code of Conduct breaches, senior management escalations, and vendor fraud.Preventive Vigilance- Conducting risk assessments to identify potential risk areas and recommending proactive measures to strengthen controls. Implemented Staff Alert Monitoring and training programs