Tarun Pathak
Technical Support Engineer
- Role
- Senior Technical Support Engineer at Concentrix
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
Experience
Senior Technical Support Engineer
May 2022 — Present · Pune, IN
Taking care of the Server Support for Dell Technologies. Working as a floor mentor. Responsible for resolving server and operating system issues. Providing support related to hardware and experience with SFDC tool and RAID technology.Working on B2B model in Infrastructure Solution Group and responsible for meeting SLA and closing tickets.Responsible for installing, updating and configuring OS and resolving the issues by taking Dell remote access related to hardware and software. Taking care of all the issues and giving them resolution over call, email & chat.Resolving issues related to Dell PowerEdge Server\'s and hands on experience with iDRAC and all kinds of server hardware.Making dispatch for the faulty parts and taking care till the issue is not resolved.
Education
Lucknow University, Lucknow
Bachelor of Arts - BA
2014 — 2016
Kendriya Vidyalaya Lucknow
Intermediate
2013 — 2014
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