Tarun Miglani
Business Analyst Consultant @Tata Consultancy Services
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WORK HISTORY
Business Analyst Consultant @Tata Consultancy Services
Noida, IN
Key contributor across project phases, including discovery, solution generation, design, and process detailing.• Offer actionable recommendations for automating cloud solutions, improving efficiency within both agile and waterfall frameworks.• Collaborate with stakeholders to gather comprehensive business requirements and participated in key client meetings including requirement sessions, system demos, user acceptance testing, and end-user training.• Derive strategic insights from data analysis to drive proactive improvements and optimize solutions.• Ensure solution quality through test case creation and execution, while also drafting project documentation and obtaining approvals.• Serve as a CRM consultant on diverse projects, optimizing sales processes, system integrations, reporting, categorization, and implementing customer engagement initiatives such as chatbots, live chat, surveys, and knowledge bases.• Collaborating with a team of business analysts to review peer project solutions and offer feedback and suggestions.• Participate in onshore workshops with UK management to shape the future direction of CRM initiatives and strategy.• Strategic partner and member of organization-wide committees for customer and agent user experience, technology adoption and integration, and sales journey.
EDUCATION
Sachdeva Public School
High School
Maharaja agrasen institute of Management
BBA
Sachdeva Public School (CBSE board)
Class10
SKILLS
ABOUT TARUN MIGLANI
Solving complex business problems and creating future proof solutions for the customer…
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