Tarun Gupta
Contact Center Solutions | IVR and Contact Center technologies | Agile Project Management, IT Managed Infra Products | CCaaS | Genesys Cloud
- Role
- Contact Center Solution Manager at Wipro
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Tarun Gupta
Senior IT Professional with 18+ years architecting enterprise contact center solutions across cloud and on-premise platforms including Cisco, Amazon Connect, Genesys. AWS Solutions Architect Associate and AI Practitioner certified, with expertise in CRM integrations, workforce management, call recording, omnichannel IVR development, API design, and NLU/ASR implementations.Accomplished in delivering enterprise solutions through Agile IVR application development, microservices architecture, DevOps/CI-CD, virtual hold/callback systems, and fraud monitoring. Expert in cloud migration and digital transformation, supporting millions of customer interactions across global contact center environments
Experience
Contact Center Solution Manager
Mar 2016 — Present · Phoenix, AZ, US
Thorough Interactive Voice Response & Contact Center engineer specializing in Agile projects. Offers great planning, problem-solving and coordinating abilities to consistently meet project objectives. Detail-oriented in managing deliverables and analytical in addressing issues impacting schedules, team performance, or final quality.Results-driven IT professional offering project management expertise and solid background in IT Managed infra products. Manage schedules, budgets, and deliverables to complete efficient, high-quality work. Organize workloads and delegate tasks to accomplish challenging milestones.Focused Technical Leader skilled in coordinating resources and teams to create innovative products for Banking/Finance/Retail and Telecommunication customers. Track and report on data to maintain strong stakeholder relations. Solve problems independently, keeping team focused, and projects moving smoothly.Capable Technical Manager experienced working in challenging environments. Excited about opportunity to take next career step with IBM.Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.Willing to take on any task to support team and help business succeed. Offers strong technical and problem solving abilities.
Education
Sr Secondary School, Naraingarh, Ambala
Inter, Maths
1998 — 2000
Kurukshetra University
Master of Computer Applications - MCA, Computer Applications
DAV College Ambala
Bachelor of Computer Application, Computer Programming, Specific Applications
2000 — 2003
Maharaja Agrasen Institute of Management & Technology
Master of Computer Applications - MCA, Computer and Information Sciences and Support Services
Maharaja Agrasen Institute of Management & Technology
Master of Computer Applications (M.C.A.), Computer Programming, Specific Applications
2004 — 2007
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