Tarun Garg
Customer Success | Account Management | Retention @Rackspace Technology | Ex Adobe | Ex IBM
- Role
- Sr Customer Success Manager - Emea at Rackspace Technology
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Tarun Garg
Customer Success Manager with 18+ years of experience driving customer retention, revenue…
Experience
Sr Customer Success Manager - Emea
Nov 2021 — Present · Gurugram, IN
My job role comes with a responsibility to own the relationship held with each customer and to serve as an interface between them and Rackspace support infrastructure. I ensure that my customers technical, administration and specialist requirements are met. I strive to help my customers gain the most out of what my organization has to offer in its portfolio.Key Responsibilities include:* Contract management* Churn Mitigation/Customer Retention* Renewals* SLA and Credit Management* NPS Analysis and tracking* Driving MSRs and QBRs for my customer base
Education
Delhi University
B.com; Diploma, Business Professional Programmer
2008
Senior Secondary School
Commerce
2004
Delhi University
B.Com(Pass), Commerce
2004 — 2007
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