Tarun Chhugani
Director Quality at Teleperformance India
- Role
- Director Quality at TP
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Tarun Chhugani
An astute professional and Engineer (B.Tech) with 20+ years of experience in Automotive…
Experience
Director Quality
Mar 2016 — Present · Gurgaon, IN
Managing the Leadership position in Quality with responsibilities including1. Setting up transactional quality & processes for clients2. Monitor the performance of transactional quality team, ensure that critical parameters are discussed and agreed with the clients.3. Created checklist to measure and rank Quality function (i.e Transaction Quality & Process Excellence) for Teleperformance Locations.4.Managing quality & operational excellence initiatives across 11 deals spanning around 650+ FTEs5. Leading the Quality Process Excellence in Analytics and Insights business6. Trainings on Statistical Problem Solving/ Lean/ Green Belt/ Black Belt initiatives7. Conduct Kaizen events and mentor lean six sigma project deployment8. Initiate Process Improvement activities which impacts business CTQs/ KPIs9. Improve & manage capacity utilization of floor through deployment of automation tools10.Develop CTS plan using various levers for cost reduction11.Managing Dashboard & Reporting for Client and internal metrics for the Teleperformance Leadership.12. Driving employee suggestions, screening of ideas & best practices with involvement relevant stakeholders
Education
Devi Ahilya Vishwavidyalaya
Engineer’s Degree
2000 — 2004
Skills
- Team Management
- Business Process Management
- Business Development
- Itil Process Implementation
- Offshoring
- Performance Management
- Crm
- Recruitments
- Iso 9001
- Vendor Management
- Iso 27001 Lead Auditor
- Screening
- Business Process Improvement
- Service Delivery
- Business Analysis
- Bs25999
- Outsourcing
- Process Management
- Human Resources
- Quality Assurance
- Bpo
- Talent Acquisition
- Change Management
- Management
- Sla
- Transition Management
- Recruiting
- Pre-Sales
- Operations Management
- Process Excellence
- Mis
- Employee Engagement
- Training & Development
- Sourcing
- Six Sigma
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