Tarun Bangara
Customer Success Manager | SaaS/PaaS/B2B | Driving Exceptional Customer Experience, Retention & Revenue Growth - Ex Boeing
- Role
- Customer Success Manager at Freshworks
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Tarun Bangara
Results-driven CSM (8+ yrs) passionate about empowering businesses through solution adoption. Expertise in building strong client relationships fuels exceptional retention and near-zero churn. I excel in onboarding, proactive engagement, and driving deep product adoption for sustained client growth, tackling complex challenges with data-backed insightsKey Contributions:Exceptional Client Retention & Near-Nil Churn - Proven ability to consistently retain clients and minimize churn to an outstanding level.Deep Expertise in Retention & Churn Prevention - Implementing and executing strategies that significantly reduce customer attrition.Strong Analytical Skills for CSAT/NPS Improvement - Utilizing data to identify opportunities and drive measurable improvements in customer satisfaction and loyalty.Strategic Translation of Customer Needs -Effectively understanding and translating customer requirements into actionable strategies for success.Proven Success in QBRs & Executive Engagement -Delivering impactful Quarterly Business Reviews and effectively engaging with executive stakeholders.I firmly believe that customer success is the bedrock of business expansion, and I am continuously seeking innovative approaches to elevate the overall customer experience.Outside of work, I enjoy unwinding with a game of Table Tennis, finding inner peace through deep meditation, and exploring new worlds within the pages of a book.Open to connecting and exploring opportunities where I can contribute to driving exceptional customer success. Feel free to reach out!+91••••••••96 - T••••••••@gmail.com
Experience
Customer Success Manager
Jul 2024 — Present · Bangalore Urban, IN
Achieved average of 120%+ of retention target in the first 18 months Working with Mid-Tier commercial Account books - with ARR of $2.5M Manage and strengthen client relationships, consistently exceeding retention goals. Build executive-level relationships within client organizations to drive long-term success. Ensure clients derive maximum value from Freshworks products and services Collaborate with cross-functional teams to resolve client issues and act as their internal advocate. Lead risk management efforts to prevent dissatisfaction and improve retention and improve product adoption Focus on customer adoption, retention & expansion for Mid-market and commercial tier accounts. Creating QBRs and EBRs for customers to drive faster and smoother adoption and engagement.
Education
PES University
Bachelor of Business management, Sales and Marketing Operations/Marketing
2009 — 2012
Massachusetts Institute of Technology
Negotiating and Applying Influence and Power, Business, Management, Marketing, and Related Support Services
2019 — 2020
MP Birla Institute of Management, No.43, Racecourse Road, Bangalore-9
Master of Business Administration (M.B.A.), Business, Management, Marketing, digital marketing and international business
2014 — 2016
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Access
- Sap Sales & Distribution
- Microsoft Office
- Management
- Market Research
- Teamwork
- Marketing
- Customer Relationship Management (Crm)
- Business Development
- Marketing Strategy
- Research
- Leadership
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