Tarra Jones
CSM @ BrainPOP | Former Educator
- Role
- Customer Success Manager at BrainPOP
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Tarra Jones
Former Educator | Customer Success Manager | EdTech Professional Passionate About Student…
Experience
Customer Success Manager
Sep 2024 — Present
As a school Customer Success Manager at BrainPOP, I play a pivotal role in fostering strong relationships with our clients to ensure their success and satisfaction. My responsibilities include managing renewals and retention efforts, & actively engaging with customers to build rapport and understand their school\'s unique needs. I also identify opportunities for upselling our English Language (EL), Science, and our other add-on programs, facilitating value-based conversations that align our solutions with their educational goals. Additionally, I collaborate with new business and other colleagues in my territory, ensuring they maximize the benefits of our offerings and achieve their desired outcomes.
Education
Georgia Southern University
Bachelor of Education - BEd, Education
Georgia Southern University
Master of Education - MEd, Education
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