Taroon Shahani
Seniorvice President @YES BANK
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WORK HISTORY
Seniorvice President @YES BANK
Mumbai, IN
Spearheaded initiatives in Regulatory Compliance and ISO Audit, enhancing operational efficiency across the organization. • Championed Grievance Resolution and Escalation Management, significantly improving customer satisfaction scores. • Drove advancements in Digital Banking and Service Quality, leading to a 25% increase in customer retention rates.
EDUCATION
Datapro Information Technology
Master of Computer Applications, Computer Programming, Specific Applications
Mumbai University Mumbai
Master of Business Administration - MBA, Business Administration and Management, General
MMK College - Mumbai
Bachelor of Commerce - BCom, Business/Commerce, General
ABOUT TAROON SHAHANI
Senior Vice President & Regional Nodal Officer | YES BANKSeasoned banking leader with a strong track record in regulatory compliance, ISO audits, and grievance redressal. Expertise spans account management, data analytics, and strategic problem-solving, with a consistent focus on driving operational excellence and elevating customer experience.At YES BANK, I have led high-impact initiatives across digital banking and service quality, resulting in improved customer retention and satisfaction. Known for building collaborative, cross-functional teams and fostering a culture of innovation, governance, and compliance.I adopt a data-driven leadership approach and am passionate about empowering teams to deliver sustainable, customer-centric outcomes aligned with organizational goals.
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