Taronish Irani
Technical Support Engineer, Account Admin at Twilio
- Role
- Technical Support Engineer at Twilio
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Taronish Irani
A dynamic individual backed by years of experience in Customer Service. I am…
Experience
Technical Support Engineer
Oct 2023 — Present · Bengaluru, IN
Be an Owner and respond to inquiries related to Twilio systems, products and processes.* Investigate product details, pricing and usage issues and communicate findings to customers.* Ruthlessly Prioritize to triage and re-direct inquiries to specialty teams for additional support and answers.* Understand the technical application of the Twilio suite of products and services.* Draw the Owl to collect, document and collate feedback for continuous improvement and training.* Partner with Customer Success, Sales, Engineering and Product teams to resolve complex problems with potentially costly and far-reaching consequences.* Own customer communication and ticket handling during account administration related incidents.* Collect, document and collate feedback for continuous improvement.* Write it Down: identify and create documentation that Empower Others.* Support the internal & external customers through all the different channels available (tickets, chat, phone calls).* Troubleshoot and resolve moderately complex issues including technical components to ensure proper functionality.* Mentor new hires and support the team with product questions.
Education
H.R. College of Commerce and Economics
Bachelor of Commerce - BCom, Business/Commerce, General
2013 — 2016
Information Systems Audit and Control Association
Certified Information Systems Auditor, Information Systems Audit
2017 — 2017
Mumbai University Mumbai
Bachelor of Commerce - BCom, Accounting and Related Services
2013 — 2016
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