Tarnya Bentley Cmgr
Head of Customer Experience @Mitie
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WORK HISTORY
Head of Customer Experience @Mitie
Leading the customer experience strategy across Mitie’s Technical Services division, encompassing Local Government & Education, Healthcare, TSOC, BSOC, and broader technical operations. I drive service excellence and customer satisfaction across diverse, complex environments by embedding insight-led strategies, operational innovation, and stakeholder collaboration.Key responsibilities include- Shaping and executing customer experience programmes across multiple sectors and service lines- Implementing feedback mechanisms, journey mapping, and service improvement initiatives tailored to each operational context- Leveraging data and Lean Six Sigma methodology to drive continuous improvement and measurable outcomes- Building strong relationships with clients, partners, and internal teams to ensure alignment and delivery of strategic CX goals- Championing a culture of customer-centricity and operational excellence across all touchpoints.
EDUCATION
Imperial College London
Master's degree, Business management
ABOUT TARNYA BENTLEY CMGR
Customer Experience, Quality & Operations Leader | Driving Performance, Structure & …
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