Tarkan Dolen

About Tarkan Dolen

I lead and scale global professional services organizations within enterprise SaaS environments, with a focus on driving delivery excellence, improving services profitability, and accelerating customer value realization. As Global VP of Delivery at SAP, I oversee multi-regional teams delivering complex Quote-to-Cash (CPQ/CLM) transformations for enterprise customers. My scope includes aligning delivery execution with customer outcomes, managing risk and performance across large-scale implementations, and ensuring consistent, high-quality delivery across a global footprint. Over my career, I have built and led high-performing services organizations, standardizing delivery models, improving operational efficiency, and strengthening alignment across Sales, Product, and Engineering. I bring deep expertise in scaling global delivery, including leveraging distributed and offshore models to increase efficiency and support growth. I am particularly focused on building KPI-driven operating models that improve utilization, reduce time-to-value, and position services organizations as both a customer success engine and a driver of long-term business growth. I thrive in transformation environments where speed, accountability, and measurable outcomes are critical.

Experience

1. Global VP, Delivery

   SAP

   Apr 2019 — Present

   Lead a global professional services organization delivering enterprise Quote-to-Cash (CPQ/CLM) solutions across multiple industries and regionsOversee multi-regional teams of consultants and project leaders supporting complex, multi-stakeholder implementations for enterprise customersDrive delivery excellence across the customer lifecycle, aligning execution with customer outcomes and long-term value realizationPartner cross-functionally with Sales, Product, and Engineering to align solution design, delivery strategy, and customer expectationsEstablish and enforce delivery governance, risk management frameworks, and standardized processes to improve consistency and scalabilityAdvance global delivery capabilities by leveraging distributed and offshore team models to increase efficiency and support growth

Skills

• Cross-Functional Team Leadership
• Change Management
• Strategy
• Incentive Programs
• Integration
• Consulting
• Cloud Computing
• Professional Services
• Sdlc
• Enterprise Software
• Leadership
• Project Management
• Management
• Business Analysis
• Saas
• Crm
• Business Strategy