Mohd Tarique
Operations & Customer Service Leader | 10+ yrs in Fintech & Health Insurance | Driving KPI Improvements, Escalation Management, Process Optimization & High-Performing Teams
- Role
- Deputy Manager at Policybazaar.com
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Mohd Tarique
Dynamic Operations Manager with 10+ years of expertise in customer service leadership…
Experience
Deputy Manager
Jul 2024 — Present · Gurugram, IN
Overseeing CEO Desk, Social Media escalations, IRDA grievance cases, and Claims Reimbursementoperations. Managed a span of 110 employees, including 1 Assistant Manager, 2 Senior Team Leads,and 2 Team Leads. Accountable for driving key performance metrics including Abandon %, CSAT,Closure TAT, and Attrition while ensuring smooth appraisal processes. Proactive leader fosteringoperational excellence, team engagement, and customer satisfaction across multiple verticals.•Supervised end-to-end handling of CEO Desk queries, IRDA escalations, and high-priority customer issues to ensure timely and compliant resolution.•Directed social media customer service team, analyzing escalation patterns, identifyingtrends, and implementing process improvements to protect brand reputation.•Led Claims Reimbursement team, ensuring adherence to SLAs, regulatory compliance,and customer-first resolution strategies.•Monitored and improved operational KPIs including Abandon %, CSAT, Closure TAT,and employee Attrition through data analysis and targeted action plans.•Drove performance management cycle including goal setting, mid-year reviews, andyear-end appraisals for all team members.•Coordinated with cross-functional stakeholders for process streamlining and customerexperience enhancement.•Mentored Assistant Manager, Senior Team Leads, and Team Leads to build leadershipcapabilities and ensure consistent team performance.•Participated in recruitment, screening, and onboarding to maintain a high-performingtalent pool.
Education
City Montessori School
High School
2005 — 2006
Sam Higginbottom University of Agriculture, Technology And Sciences (SHUATS)
B.Tech
2010 — 2014
City Montessori School
Intermediate
1999 — 2008
Sam Higginbottom University of Agriculture, Technology And Sciences (SHUATS)
Bachelor of Technology - BTech
2010 — 2014
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