Tariq Chaudhry

About Tariq Chaudhry

SENIOR IT SUPPORT MANAGER | IT OPERATIONS, AI-ENABLED LEADERForward-thinking IT Support & Operations Manager with 10+ years of experience leadingenterprise IT services in 24×7, business-critical environments. Proven ability to build andlead IT teams, modernize IT service delivery, and manage large-scale Apple (macOS & iOS) and Windows ecosystems.Expert in Apple device management, Active Directory/Azure AD, Microsoft 365,endpoint lifecycle management, security platforms, and ITSM. Known for leveraging AIprompt engineering, automation, and Vibe Coding to accelerate troubleshooting,documentation, onboarding, and internal tool development, bridging traditional IToperations with modern AI-enabled practices.CORE COMPETENCIES• IT Support Leadership & Team Development• IT Service Management (Incident, Request, Change)• Apple Enterprise Support (macOS & iOS)• Apple Device Lifecycle & Fleet Management• Active Directory (On-Prem & Azure AD)• Microsoft 365 / Exchange / Teams• Endpoint & Asset Lifecycle Management• Windows & macOS Enterprise Support• Network & Firewall Fundamentals• Vendor & License Management• Disaster Recovery & Business Continuity• Documentation & Knowledge Base Automation• 24×7 On-Call & Escalation Support• AI Prompt Engineering & Workflow Automation• Vibe Coding for Internal Tools & Utilities

Experience

1. Manager - IT Services at Apexon

   Apexon

   Jun 2019 — Present · US

   Joined as an IT Support Engineer in June 2019 and subsequently promoted to Manager – IT Services and then Manager – IT Operations, overseeing end-to-end IT Operations across US, Canada, and Mexico. Over the past 6.5 years at Apexon (Formerly Infostretch), gained extensive hands-on and leadership experience through multiple organizational transformations, including the acquisitions of Saggezza Inc. and Gathi Analytics, followed by the large-scale merger with Apexon.Under the Apexon umbrella, I currently supervise three IT Support Engineers and lead enterprise IT operations with a strong focus on scalability, security, and user experience across both Windows and Apple ecosystems.I bring deep, intensive experience with Apple products in enterprise environments, including MacBooks, iPhones, iPads, and Apple accessories, supporting executive leadership, engineering teams, and remote workforce models. This includes Apple device provisioning, lifecycle management, troubleshooting, OS upgrades, security policies, and end-user training, ensuring seamless integration of Apple hardware within mixed-OS corporate environments.Key Responsibilities & Expertise:• Leadership & Team Collaboration• ITIL-based IT Service Management• Enterprise IT Asset Procurement & Lifecycle Management• Apple Device Management (MacBook, iPhone, iPad) in Corporate Environments• Active Directory & Identity Management (On-Prem & Cloud)• Windows Server Administration• System Administration (Windows & macOS)• Technical & Executive-Level Support• Application Management & End-User Training• Advanced Troubleshooting & Root Cause Analysis• IT Operations & Global IT Strategy• Communication & Collaboration Platforms Management• Incident, Problem & Change Management• Service Delivery & SLA Management• Cloud Computing & Hybrid Infrastructure• Disaster Recovery & Business Continuity Planning• Business Process Optimization• Vendor & Licensing Management• Business & IT Operations Analysis

Education

• University of the Punjab

  Bachelor of Computer Science, Information Technology

  2001 — 2004

• University of the Punjab

  Master of Computer Science, Information Technology

  2004 — 2006