Tariq Rehman
Operations Manager @Accenture
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WORK HISTORY
Operations Manager @Accenture
Bangalore Urban, IN
Managed 450+ advisors and 5+ assistantmanger, ensuring efficient operations and adherence to performance standards for Verizon Telecom USA.Oversaw and maintained a 100% CSAT (Customer Satisfaction) score, ensuring exceptional service delivery and issue resolution.Led up-selling initiatives, driving revenue growth and consistently meeting sales targets through effective training and coaching.Monitored Value Per Call (VPC) metrics, ensuring agents delivered high-quality service while maximizing revenue opportunities.Ensured a 3-day resolve for customer issues, optimizing processes to reduce resolution time and improve customer satisfaction.Implemented and optimized operational processes to meet service level agreements (SLAs), improving overall team productivity and performance.Conducted performance reviews and provided regular coaching, resulting in improved team performance and higher employee engagement.
EDUCATION
State board of Jammu & Kashmir
Himalaya gardwala University
Himalyan Garhwal university
B.A
ABOUT TARIQ REHMAN
I have over-all experience of 10 years 1 year as team leader 6 years as team and 3 years…
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