Tariq Khan
Zonal Service Delivery Lead @Jana Small Finance Bank
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WORK HISTORY
Zonal Service Delivery Lead @Jana Small Finance Bank
Mumbai, IN
I am currently heading the Zonal operations and service delivery for Jana Bank in Maharashtra & Gujarat. Key responsibilities includes overlooking the service delivery across the zone for both assets and liabilities products,t racking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients. Determining ways to reduce costs without sacrificing customer satisfaction. Assessing customer feedback and using your creativity to establish, improve, and refine services. Remaining organized and meeting deadlines. Building partnerships and liaising with team leaders across other verticals to determine the company\'s services, delivery criteria, and solutions for issues that may arise.
EDUCATION
Xavier Institute of Management(XIM Bhubaneswar)
PGDM, Marketing and Information Systems
Rourkela Municipal College
Chemistry
Ispat English Medium School
ICSE
RMC College, Sambalpur University
2000 MBA; B.Sc (Chemical Hons), Marketing & Systems
Municipal College rourkela
Bachelor of Science (BSc), Chemistry
Sambalpur University
BSc, Chemistry
ABOUT TARIQ KHAN
PROFILE• Successful professional with 17+ years of experience in Banking, Corporate Finance, Credit & Risk Management and Business Development • Currently working as Regional Operations Lead, at Jana Small finance bank.• Expertise in managing banking operations, implementing strategies towards improving business growth while assessing revenue potential in new business opportunities• Expertise in driving growth of company revenues, turning around Branches into profit centres and improving banking performance through innovative initiatives• Adept at building and nurturing relations with clients to ensure their retention and continued patronage with the bank• Demonstrated capability to manage entire range of banking operations, field operation and project activities with exceptional knowledge of financial instruments • Articulate communicator; with excellent interpersonal skills while interacting with the cross-functional teams, customers and stakeholders• Result driven and focused with immaculate work habits, excellent man-management, time management and leadership skills• MBA from XIMB, Bhubaneswar; AMFI & IRDA CertifiedSpecialties: Key Strength Areas General Banking Operations Branch Administration Retail Banking Channel Development Credit Appraisal/Disbursals Deposit Mobilization NPA Reduction/Recovery Client Relations Management New Set ups & Expansion Internal Audit Team Leadership Inspection
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