Tariq Ahmad Olayee
General Manager-admin & Operations @Corelynx
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WORK HISTORY
General Manager-admin & Operations @Corelynx
Kolkata, IN
As a seasoned operations leader, I oversee and manage HR, IT Operations, Administration, Accounts, and Floor Operations to drive efficiency, compliance, and strategic growth within Corelynx Solutions Pvt. Ltd. My role is focused on building high-performing teams, optimizing processes, and ensuring seamless cross-functional coordination to support business objectives. Key Areas of Responsibility: Operations Management – Streamlining business processes, workflow automation, and optimizing operational efficiency. HR & People Management – Talent acquisition, employee engagement, performance management, and conflict resolution. IT Operations & Compliance – Overseeing IT infrastructure, data security, and ensuring compliance with ISO, ITIL, GDPR. Administration & Facility Management – Vendor management, procurement, asset tracking, and facility upkeep. Financial & Budget Management – Cost control, expense tracking, and aligning financial strategies with business goals. Process Improvement & SOP Development – Implementing best practices to enhance productivity and organizational efficiency. Stakeholder & Vendor Management – Collaborating with HR, IT, Finance teams, and external vendors for seamless operations. Leadership & Strategic Planning – Driving business growth, fostering accountability, and ensuring goal alignment. Risk Management & Compliance – Conducting audits, managing business continuity plans (BCP), and mitigating risks. Business Continuity & Crisis Management – Ensuring operational resilience and handling escalations effectively. Leadership & Vision:With 16+ years of experience in service delivery, operations, and administration, I have a proven track record in leading multi-functional teams, improving service quality, and driving operational excellence. I thrive in fast-paced environments, ensuring that business processes run efficiently while aligning with organizational objectives.
EDUCATION
Magadh University
Bachelor of Science (B.Sc.) – Chemistry (Honors)
Gaya College, Gaya (GCG)
Master of Computer Applications - MCA
Jiwaji University
Master of Business Administration – Marketing Management
ABOUT TARIQ AHMAD OLAYEE
Results-driven Service Delivery and After-Sales Leader with 16+ years of experience managing large-scale, multi-location service operations across OEM, retail, and enterprise ecosystems. Demonstrated expertise in SLA/KPI governance, field force management, vendor and dealer network control, spare parts and warranty management, and P&L optimization. Currently spearheading BOSCH after-sales operations at QDIGI across 62 districts in Bihar and Jharkhand, leading a team of 46+ service professionals while handling approximately 1,500 service calls per month. Successfully refined service quality and efficiency, achieving 85% NPS, reducing repeat repairs by 33%, enhancing FSO productivity, and driving consistent growth in service revenue. Previously led Service Operations for an Apple Authorized Partner (CS Trade Link), delivering a 28–30% improvement in CSAT, reducing Average Handling Time (AHT) by 15–20%, and generating significant cost savings through digital transformation and lean process standardization. Known for crisis management and turnaround leadership, structured root cause analysis (RCA), strong OEM relationship management, and building high-performance, process-driven service cultures that strengthen reliability, compliance, and brand credibility.
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