Tarik Latif
Head of Service Delivery @NEC Software Solutions
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WORK HISTORY
Head of Service Delivery @NEC Software Solutions
Initially employed as a Support Consultant I have progressed within the organisation based on a track record of success, first to take on Team Leadership of the team I was working in, followed by having responsibility for Support and Service Management for the Public Safety division. My current role has involved a move to delivery of Service Management across the whole of NEC Software Solutions, with a focus on best of practice standardised processes with a team of approximately 140 geographically dispersed within the UK, Ireland and India.* Responsibility for the delivery of all Service Management practices to upward of 500 services across of customers.* Support of Mission and Business critical systems * Resource planning – experience of both hiring and redundancy processes.* Contractual SLA definition and negotiation* Design, development, customisation and deployment of ITSM tooling* ITIL aligned process definition and implementation* Ensure service delivery within contractual SLAs* Undertake service improvement activities and planning* Interaction with internal and external stakeholders.Specialisms* Reduction in cost of service while improving quality.* Provision of innovative approaches to service delivery* Negotiating of SLAs with the customers to achieve their goals while balancing costs* Set up and maturing of complex services* Creating highly motivated teams who will commit to going the extra mile when required
EDUCATION
QA
SIAM Foundation certificate
EMC
Infra ITSM Tool Certified Developer
Spring
Oracle DBA Pt1
QA
ITIL V3 Intermediate Lifecycle Certificate - Service Transition
GlosCAT
A-Level
QA
ITIL V3 Foundation
University of Southampton
BSc (Hons) Electronic Engineering
SKILLS
ABOUT TARIK LATIF
A Service Management professional, with in excess of 20 years experience in service…
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