Tarik Hafid

Senior Sales Engineer @N-able

Edinburgh, GB

Drive Sales, Customer Success, Market Development and Training for this provider of software solutions including Cybersecurity, Data Protection and Remote Monitoring Solutions to Enterprise customers and Managed Service Providers globally • Represent the company for pre-sales and post-sales support - assist corporate customers and distributors in UK, Europe, North America, South Africa & Francophone countries. Maintain strong customer relationships, managing large and retention-risk accounts • Closed the highest number of deals across the global Sales team – recognized by leadership and selected to showcase impactful sales techniques in an internal video tutorial• Senior member of a multicultural team of 30+ personnel – work cohesively with a diverse on-site and remote team. Successfully positioned self as the point of contact due to extended technical knowledge and superior service skills • Support product improvement and development – provide feedback and on-the-ground insights to Product Management & UX teams • Improve company and customer capabilities – train and assess colleagues on product portfolio and effective sales techniques, running weekly sessions for up to 5 personnel per session. Conduct new joiner training for up to 10 staff members per year and educate customers/ distributers globally by hosting 2 monthly webinars • Secured 96% satisfaction score in internal and external training delivery – highest amongst 15 Sales Engineers worldwide• Won a global peer-nominated award for producing the best competitor benchmarking, data analysis and presentation• Increase brand visibility and market presence – participate in global trade shows in France, Holland, UK and the UAE

Edinburgh Napier University

Masters Of Science

Université Grenoble Alpes

Diploma DUT SRC - Diplôme Universitaire de Technologie Services et Réseaux de Communication

Edinburgh Napier University

Bachelor of Science (B.Sc.) (Hons)