Tarek El-Kolalli
Vice President of Collections & Recovery Operations @Travel + Leisure Co.
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WORK HISTORY
Vice President of Collections & Recovery Operations @Travel + Leisure Co.
Orlando, FL, US
Vice President responsible for Travel+Leisure Co\'s Consumer Finance loan portfolio (>$3bn), and servicing of all association and maintenance fees for Wyndham Vacation Resorts. Groups lead include Collections, Recovery Operations (including Vendor Management/Collection Placements, Bankruptcy, Settlements), and Contact Center Technology.(Dialer Operations, Contact Center Communications, exploration of Contact Center communication channels) Lead domestic operations in Las Vegas, Orlando, and international operations in the Philippines, as well as remote staff. Lead Operations and Technical analysts responsible for dialer operations, analytics, strategy, and compliance.
EDUCATION
Florida International University - College of Business
BBA, Management/International Business
Rutgers University–Newark
MBA, Management Information Systems
SKILLS
ABOUT TAREK EL-KOLALLI
Well-Rounded Operations/Strategic/ and Process Management Executive. Solid background in operations, support, and technology roles. Able to oversee all aspects of call center operations, including, customer service, inbound/outbound operations, autodialer/CMS/ and other call center technology, human resources, finance and quality assurance. Benefit: Consistently successful in reducing operating costs and improving bottom-line profitability through innovation, creativity and strategic organizational leadership. Successfully improved operational effectiveness, provided career growth for employees, and reduced employee turnover.• Process Reengineering Change Agent. Ability to lead change management efforts throughout organizations. Identifies process gaps, inefficiencies, and key KPIs to drive organizational improvement. Benefit: Brings commitment to continuous improvement and organizational efficiencies to organizations. Acts as change agent to help drive best practices and industry leading initiatives to produce best-in-class performance.• Quality Specialist. Drives performance and quality improvements through definition and implementation of best practices such as Six Sigma and Quality processes across the organization. Benefit: Significantly increases levels of quality and service to both internal and external customers.
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