Tarakesh Kayala
Infra. Technology specialist at CTS || Avaya UC & CC Professional || Verint || Expertise in Avaya, VoIP Solutions
- Role
- Infra Technology Specialist at Cognizant
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Tarakesh Kayala
Fault management skills on Avaya UC and CC products: CM, SM, SMGR, MG, AES, AAEP, Dialer, CMS, ACR, WFO.• Troubleshooting and configuring simplex and complex MAC requests• Being knowledgeable on protocols like SIP, H.323 • Identifying the issue reported in the service request and recommending the changes to improve the performance of the media gateways and servers• Worked on VMware and Azure-supported tools to provide comprehensive support for cloud customers, ensuring efficient operations and issue resolution.• Developed and managed data workflows in Azure Data Factory (ADF) to orchestrate data movement and transformation from on-premise databases and cloud sources into Azure Data Lake and Azure SQL Database.• Designed parameterized ETL pipelines that extract data from multiple sources, perform transformations in Azure Data Flow, and load the data into data warehouses for reporting and analytics.• Supported engineers in cross-skilling initiatives, empowering them to broaden their technical expertise and fostering a collaborative, high-performing team environment.• Extensive experience in direct client interaction, with a proven track record in client management• Proficient in managing and maintaining Linux servers, with hands-on experience in executing and optimizing command-line operations.• Proficient in Python fundamentals and its applications• Entrusted with the responsibility of managing a critical project to reduce escalations and stabilize operations, successfully achieving measurable improvements• Experienced in onboarding projects and managing teams, with expertise in overseeing recruitment, training, quality evaluations, and coaching to drive team growth and deliver exceptional performance.• Well versed with ITIL fundamentals and having good knowledge of Change Management, Incident Management & Problem Management.
Experience
Infra Technology Specialist
Mar 2025 — Present · Hyderabad, IN
Education
MNR Jr Collage
High School
2006 — 2008
MNR high school
High School
2005 — 2006
Lendi Institute of Engineering & Technology
Bachelor’s Degree, Electrical, Electronics and Communications Engineering
2008 — 2012
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