Tara Moo Young

About Tara Moo Young

PROJECT & PROCESS IMPROVEMENT PROFESSIONAL Business Development Strategy | Program & …

Experience

1. Sr Lead Program Manager, Enterprise Operations, Planning and Strategy

   Lumen Technologies

   May 2021 — Present

   Sr. Lead Program Manager, Enterprise Operations, Planning and Strategy, Oct 2022 - Present Sr. Lead Program Manager, NA Operations, Planning and Strategy, January 2022 - Oct 2022 Sr. Lead Program Manager, Service Delivery Transformation, May 2021 - Dec 2021 Innovative project management professional tasked with program management and strategy. Develop, plan, and manage implementation activities for highly complex programs. Accountable for timely project completion and delivery. Develop project progress and status reports for all levels of leadership. Responsible for resource requirements and allocation. Facilitate adoption of the respective Post Launch Dashboards - metric tracking for SD Portfolio. Participate and support Customer Journey Mapping (CJM) sessions to support Service Delivery Transformation initiatives. Accomplishments: Organized and supported a multi workstream project, in partnership with a 3rd Party to deliver a Proof of concept within a two-month time frame to showcase automation, and implement functionality, saving time and money. Supported an Automation initiative, securing a Business Case approval of $10M to develop transformation through automation, with the goal of saving approx.$90K by end of 2021, and $325K per month by end of 2022. Created Program structure for the Data Gathering Program, which serves to automate and enhance the customer experience for digital communication collection and technical data gathering. Supported Journey Mapping Sessions touching on communications and data gathering with cross functional teams across the Acquisition and Implementation phase of the Sales cycle, resulting in a roadmap and solution plan.

Education

• University of South Florida

  Bachelors, Criminology

  2001 — 2003

• Nova Southeastern University

  Certified Six Sigma Green Belt

  2009 — 2009

• Barry University

  Criminology

  1999 — 2001

• Florida Atlantic University

  Executive Certificate in Project Management

  2009 — 2009

• Nova Southeastern University

  Masters, Business Administration

  2004 — 2006

Skills

• Business Process Improvement
• Sap
• Business Analysis
• Program Launch
• Sales Channel Development
• Sales
• Six Sigma Dmaic
• Operations Management
• Marketing
• Demand Generation
• Networking
• Six Sigma
• Sales Operations
• Reducing Operating Costs
• Project Management
• Problem Solving
• Sales Intelligence
• Business Process
• Budgeting
• Multi-Channel Marketing
• Management
• Process Improvement
• Enterprise Software
• Channel Strategy
• Social Media Marketing
• Workflow Management
• Strategy
• Saas
• Event Management
• Forecasting
• Channel Partners
• New Business Development
• Leadership
• Business Development Strategy
• Budgets
• Program Management
• Experienced Business Analyst
• Consulting
• Project Planning
• Solution Selling