Tara Diaz

About Tara Diaz

Experienced Service Delivery Manager with a demonstrated history of working in the…

Experience

1. Service Delivery Manager Project Manager

   Tango

   Sep 2012 — Present · Richmond, VA, US

   Lead and manage a collaborative project/implementation team to ensure on-time project delivery, within scope and budget.• Accountable for service delivery to clients with a specific focus on service quality, customer satisfaction and productivity• Establish and continue to refine service delivery processes and establishes policies designed to ensure consistently high service performance• Lead trainer for AgilQuest, responsible for providing product training to customers, including the creation of training videos and host monthly live training webinars.• Subject matter expert on product integrations and processes.

Education

• Golden West College

  Liberal Arts

Skills

• Strategic Partnerships
• Salesforce.com
• Crm
• Program Management
• Lead Generation
• Saas
• Software as a Service (Saas)
• Business Development
• Sales
• Software Implementation
• Account Management
• Solution Selling
• Team Leadership
• Business Process Improvement
• Selling
• Cloud Computing
• Direct Sales
• Customer Relationship Management (Crm)
• Enterprise Software
• Sales Management
• Team Building
• Sage Crm
• Business Intelligence
• Business Analysis
• E-Commerce
• Partner Management
• Email Marketing
• Software Industry
• Channel Partners
• Professional Services
• Consulting
• Customer Satisfaction
• New Business Development
• Sales Process
• B2b