Tara Warshawer

About Tara Warshawer

Leading the charge in operational quality management at Travel Insured International, a Crum & Forster Company, my focus is on modernizing processes and governance to elevate customer experiences and strategic outcomes. Our team is dedicated to rigorous performance metrics and continuous improvement to drive efficiencies and maintain high-quality standards across the organization. I’m always looking to work with top talent that wants to work hard, have fun and make a difference!

Experience

1. Assistant Vice President, Operational Quality Management

   Travelinsured.Com

   Jul 2024 — Present

   Lead enterprise Quality Management function overseeing claims and contact center operations, delivering measurable improvements in accuracy, compliance readiness, and operational performance.Implemented advanced quality technologies and AI-enabled solutions to enhance monitoring efficiency and insight generation across operations.Built and developed a high-performing QA team culture emphasizing accountability, innovation, and continuous improvement.Partner with cross-functional leaders to translate quality findings into operational improvements, governance enhancements, and customer experience gains.Driving evolution of Quality into a strategic business intelligence function, integrating risk indicators, compliance insights, and cost-of-quality analytics to inform leadership decisions.

Education

• University of Delaware

  Bachelor of Arts (B.A.)

Skills

• Analysis
• Coaching
• Talent Management
• Performance Management
• Program Management
• Disability Insurance
• Vendor Management
• Insurance
• Claims Management
• Management
• Team Building
• Change Management
• Customer Service
• Business Analysis
• Process Improvement
• Risk Management
• Strategic Planning
• Business Process Improvement