Tara Walker

Regional Head of IT Change Management (Uk & Eu) @汇丰

Leeds, GB

Governance of c400k IT Changes, in a highly regulated industry. Strong resilient leader, providing purpose and structure to UK and Europe Change Teams. Continuous improvement mindset with confidence to challenge existing ways of working.•Improved key Change processes including enhanced Change Quality Assessment checks, rolling them out across all regions. Reduced Change Quality defects by 30% in first year.•Slashed the number of low value tasks, freeing up substantial time to focus on driving quality and governance though ServiceNow dashboards and reporting.•Fundamentally revamped the ways of working. Enabled greater support for stakeholders, including IT ExCo. Empowered the Europe Change Team, resulting in excellent feedback and increased engagement.•Navigated two major UK Change embargos, an extended Global SPP and supported the introduction of UK License to Operate process. Input into daily calls with the GCIO and COO for Change approvals. Flexed as requirements changed, to ensure fast responses to outcomes.•Streamlined the Standard Change process, making it industry aligned. •Revamped the Global CAB Terms of Reference (ToR) and overall governance process. Established a fully transparent ToR, providing guidance for all involved in the Change Advisory Board. Initiated an automated approval process, ensuring the ToR satisfies regulatory requirements.•Led an IT UK Audit providing detailed responses that resulted in no observed findings.•Uplifted the capability of the CM Leadership Team by positively challenging legacy ways of working, sharing external experience and customer-centric Change perspective.•Established strong relationships with stakeholders and colleagues across multiple regions. Utilised the information to determine the direction the UK and Europe Change Teams should focus for maximum impact. •Consistently provide excellent leadership to UK based and remote teams. •Women in Technology Award - Finalist