Tara Sutherland
Senior Manager, Customer Operations @Evo
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WORK HISTORY
Senior Manager, Customer Operations @Evo
Leading high-performing omnichannel teams, managing over 500K interactions annually- Implementing operational enhancements for Evo Car Share, optimizing and streamlining backend processes- Managing staffing forecasts, expense budgets, and claims processing - Preparing recommendations for new initiatives and process improvements- Managing critical partnerships with external stakeholders and enhancing business development initiatives for B2B, including creation of private fleet- Collaborating with business operations teams to manage expansions and parking- Data-driven decision maker, leveraging experience with various CRM\'s and reporting tools
EDUCATION
The University of British Columbia
Certificate in Advanced Leadership
SKILLS
ABOUT TARA SUTHERLAND
Dynamic and results-oriented leader with 15+ years’ experience in operations management and customer service excellence. Proven track record of driving team performance and fostering a culture of trust and collaboration. Adept at developing strategic initiatives that align with corporate objectives and enhance stakeholder relationships.
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