Tara Sahu
Cloud Infra Critical Incident Manager at Capgemini | Cloud Infrastructure Services | Incident Manager | Security Incident Manager | ITSM/ITIL | ISO 27001 Certified
- Role
- Major Incident Manager at Capgemini
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Tara Sahu
Critical Incident Manager | Calm in Crisis, Focused on Fast Recovery |Dynamic and results-driven Major Incident Manager with 4+ years of experience leading the resolution of high-severity service disruptions in fast-paced, high-stakes environments. My client portfolio spans global Fortune 500 enterprises, public sector utilities, luxury brand groups, and industry leaders across healthcare, food and beverage, telecommunications, energy, packaging, and construction. I bring a strong foundation in ITIL and ITSM frameworks, coupled with deep technical expertise across both modern and legacy infrastructures, cloud platforms (AWS, Azure, GCP), and enterprise-grade monitoring tools like PagerDuty, Jira Service Management, ServiceNow, Splunk On-Call etc. Skilled in stakeholder communication, war room facilitation, RCA, and PIR, consistently driving service reliability, operational excellence, and customer satisfaction in high-pressure environments.A key differentiator in my practice is my strong technical foundation in modern and legacy infrastructure. With proficient knowledge across cloud platforms (AWS, Azure), server architectures, databases, and networking, I can rapidly engage with technical specialists, diagnose root causes, and facilitate effective solutions.Every incident is more than just a ticket—it\'s a chance to protect trust, minimize impact, and turn chaos into clarity.Seeking a challenging opportunity to apply my ITIL-aligned expertise in environments that value service excellence, operational resilience, and continuous improvement.
Experience
Major Incident Manager
Feb 2022 — Present · Pune, IN
Education
Technocrats Institute Of Technology
Master of Computer Applications , Computer Science
Kendriya Vidyalaya
Higher Secondary School
Modi Institute of Management & Technoloy, Kota
Bachelor's of computer applications, Computer Science
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.