Tara Nichols

Director of Operations @Select Choice Transportation

US

Lead daily operations for a Non-Emergency Medical Transportation company serving dialysis patients, discharges, and recurring medical appointments. • Manage a fleet of 7 vehicles and a team of 15 drivers and administrative staff, ensuring regulatory compliance and consistent service delivery. • Oversee hiring, onboarding, and scheduling processes to maintain a reliable and professional team. • Review and correct Patient Care Reports (PCRs) to ensure billing accuracy and adherence to compliance standards. • Maintain broker and facility partnerships; negotiate contracts that contribute to company growth and increased revenue. • Serve as the main point of contact for customer concerns and escalations, delivering responsive, solution-focused support. • Identify operational inefficiencies and implement process improvements that reduce costs and improve service quality. • Contribute to strategic decisions with leadership to support company scalability and long-term goals.

Cleveland State University

Bachelor's degree

Cleveland State University

Masters