Tara Nardella
Senior Customer Success Manager | PMP Candidate | Enterprise SaaS | Driving Retention, Expansion & NRR Growth | Strategic Account Leadership | Project Management | Project Delivery & Execution | Project Coordination |
- Role
- Customer Success Manager at LearnLux Financial Wellbeing
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Tara Nardella
Dedicated Senior Customer Success Manager with 9 years of experience in customer-facing technology roles, with a proven track record supporting global teams and enterprise clients across industries including healthcare, technology, education, fintech, manufacturing, and professional services.As a Senior Customer Success Manager, I specialize in driving customer satisfaction, increasing retention, and promoting SaaS product adoption at scale. I bring an entrepreneurial mindset to every challenge—proactively solving problems, identifying growth opportunities, and ensuring enterprise clients realize long-term value.I excel at leading cross-functional initiatives and collaborating with Sales, Implementation, Support, Product, and Operations to deliver scalable customer experiences. My focus is always on measurable results: improved Net Revenue Retention (NRR), reduced churn, and strategic account adoption.I am especially skilled at building strong relationships and influencing stakeholders across all levels, including Directors and C-suite executives. Whether navigating complex organizations or scaling CS processes globally, I thrive in high-impact roles where customer success directly fuels business growth.
Experience
Customer Success Manager
Jun 2025 — Present · New York, NY, US
Education
University of Connecticut
Bachelor of Arts (B.A.), School of Fine Arts
University of Connecticut
Bachelor of Science (B.S.), Landscape Architecture
Institute at Palazzo Rucellai
Art History (Focus on Florentine Art)
University of Exeter
Master of Science (MSc), Marketing
Skills
- Business Development
- Sourcing
- Sales
- Leadership
- Recruiting
- Customer Service
- Employee Relations
- Design
- English as a Second Language (Esl)
- Adobe Photoshop
- Employee Benefits Design
- Interviewing
- Management
- Autocad
- Human Resources
- Project Management
- Training
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