Tara L. Wells
Customer Experience Manager @Lane Bryant
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WORK HISTORY
Customer Experience Manager @Lane Bryant
Provided leadership and support to team members by overseeing operations, sales, and customer service activities with an emphasis on cross-functional efficiency, resulting in increased team performance.•Managed escalated customer service issues and navigated challenging situations by strategically utilizing data to make critical decisions to improve the customer experience.•Spearheaded ongoing projects and leveraged team strengths to delegate tasks with an emphasis on timekeeping, performance quality, and project deliverables.•Established and maintained solid relationships with stakeholders at all levels by fostering open communication, trust, and collaboration.•Analyzed calendars and prioritized employee schedules to coordinate operations and meet consumer demand.•Successfully implemented process changes and policies within a fast-paced environment, while demonstrating outstanding adaptability and skill in driving positive change to achieve company goals.•Reviewed and analyzed business intelligence data reports to determine sales strategy effectiveness and provided performance feedback based on reported metrics and customer feedback.•Analyzed business intelligence reports to meet budget goals and ensure continued profitability.•Prioritized various issues and projects to produce quick and effective solutions, ensuring seamless workflow and meeting challenging objectives.•Oversaw the professional development of team members and assisted with cultivating a positive company culture, resulting in reduced turnover.•Monitored sales and operations activities to identify process improvement opportunities.•Developed training content to improve performance and meet goals.
EDUCATION
University of Rhode Island
Bachelor of Science - BS, Human Science and Services
Providence Country Day School
High School Diploma
ABOUT TARA L. WELLS
As a driven professional with 18 years of retail management experience, I’ve navigated diverse challenges and recently ventured into the dynamic fields of cybersecurity and GRC. My journey has equipped me with the ability to lead teams and implement process improvements, all while thriving in fast-paced environments. I take pride in my problem-solving skills, project management capabilities, data analysis, and business acumen. What truly excites me is the opportunity to leverage my newly acquired technical skills to protect critical systems, data, and people. I’m passionate about making a tangible impact in the world of cybersecurity and look forward to the challenges and growth this path offers.
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