Tara Gates
Senior Instructional Designer @First Horizon Bank
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WORK HISTORY
Senior Instructional Designer @First Horizon Bank
US
Designed and delivered 17+ high-impact learning solutions (eLearning, simulations, job aids) for enterprise-level audiences, achieving a 100% average on-time or early delivery rate and a 4.3+ learner satisfaction score.Drove measurable business results through learning experiences—e.g, commercial loan eLearning solution led to a +26.17% increase in loans booked and +22.15% growth in loan revenue, as credited by the sponsor.Served as Project Coordinator for a national training awards submission, assigning tasks, gathering metrics, drafting and Quality Assurance, coordinating team communication, and organizing final deliverables for on-time submission.Led collaboration with 20+ SMEs and sponsors, earning recognition for outstanding relationship-building and consulting skills; praised by leadership as “an asset to First Horizon” and “a bright shining star” for instructional quality and professionalism.Improved instructional design standards across L&D, including updating the Instructional Design Playbook with reusable tools, scalable templates, and integrated methodologies—enhancing cross-team design efficiency and reducing development time.Mentored junior instructional designers and co-led onboarding improvements via enterprise focus groups and feedback analysis, contributing to a 5.0 rating for an onboarding module.
EDUCATION
University of Tennessee, Knoxville
Bachelor of Science, Biology, Biochemistry Cellular and Molecular Biology
Applied Instructional Design Academy
Certification Program, Instructional Design & Elearning Development
Western Governors University
Master of Arts - MA, Science Education
ABOUT TARA GATES
Senior Instructional Designer | Learning Strategist | eLearning DeveloperDriven by a passion for the science of learning and behavior change, I design innovative, data-backed learning experiences that produce measurable business results. In my current role at First Horizon Bank, I’ve led the design and delivery of 17+ enterprise-wide learning solutions—from interactive simulations to scalable job aids—achieving a 100% on-time delivery rate and an average 4.3+ learner satisfaction score. My contributions directly supported a +26% increase in loan bookings and a +39% rise in revenue through a targeted commercial lending training.Whether modernizing our Instructional Design Playbook, mentoring new designers, or revamping onboarding that earned 5.0 learner ratings, I bring a consultative, collaborative approach to every project. Sponsors and SMEs routinely commend my ability to simplify the complex and transform it into meaningful, learner-centered content—often describing me as “a true asset to the team.” Core Skills• Articulate Storyline & Rise | Vyond | Camtasia | ILT/VILT• Curriculum design & learning strategy | UX & visual storytelling• SME collaboration | ADDIE | AGILE | Adult Learning Theory• LMS/CMS & CRM systems | Voice-over & video editing• Peer mentoring | Project leadership | Continuous improvementFrom my early days as a pharmaceutical rep in England to seven years as a STEM educator, and now as an instructional designer, my journey reflects one constant: a deep commitment to empowering others through impactful learning. I believe great design is human-centered, results-driven, and aligned to business needs.Let’s connect if you’re looking to build learning experiences that inspire, engage, and drive performance. I’d love to contribute.
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