Tara Colgan

About Tara Colgan

Accomplished customer advocate with over 10 years of building relationships across multiple technologies. Successfully managing relationships from C-level to end user customers. Energetic and passionate when it comes to building quality, long-term relationships with Enterprise customers. Awarded Employee of the Month at HP & ServiceSource.

Experience

1. Customer Success Manager

   Octopus Deploy

   Sep 2023 — Present

   Managed a portfolio of approx 30 customers with a combined ARR +$3M upholding a 90% customer retention rate. Executed customer renewals, and facilitated procurement and invoicing processes through deal cycle closure. Identified and led expansion contract negotiation, resulting in 20% increase in annual contract value and predicting a 30% growth in pipeline opportunities. Operational manager and product owner of tools including Planhat (CRM), Salesforce, Jira and Metabase.Collected customer product feedback and analyzed NPS scores to prioritize new features and functionality in product backlog in collaboration with product owners and the development team.Created customer Health Score framework leveraging product usage metrics, effectively identifying and engaging at-risk customers directly resulting in an increase in customer retention by 10% and early identification of expansion opportunities.

Education

• Amsys

  Mac Support for PC Technicians

  2014 — 2014

• The Knowledge Academy

  Prince 2 PM Foundation & Practititioner

  2014 — 2014

• University College Dublin

  Bachelor of Commerce, Banking & Finance

  1994 — 1997

Skills

• Active Directory
• Windows Server
• Team Leadership
• Servers
• Itil
• System Administration
• Vmware
• Incident Management
• Windows 7
• IT Service Management