Tara Brooks

About Tara Brooks

10+ years of experience within Leadership Development, Corporate Training, and Talent Development. 4 years of Hospitality and Tourism experience, 6 years in Entertainment and TelecommunicationsI have extensive knowledge of and experience implementing adult learning and development theories, and I have spent the past several years creating and facilitating workshops based on the needs of various groups, including diversity trainings, personality assessments (MBTI, DiSC, StrengthsFinder, etc.), personal and professional development (Train-the-Trainer, Inside Out, 360 Degree Feedback, etc.), and strategic planning. In my previous role with DISH Network, our team served as both Training Managers and Trainer Developers. Using the Train-the-Trainer method and InsideOut Coaching, we spent 40+ hours with trainers, providing them with a space to develop their skills and find their facilitation style. I\'m proficient in Microsoft Office, virtual training platforms (such as Adobe Connect, Zoom, Skype for Business, etc.), Adobe Creative Suite, Articulate, Tableau, Concur, SuccessFactors, and a variety of LMS software.I\'m passionate about corporate training, leadership development, company growth, and equipping individuals to be the best employee (and person) that they can.

Experience

1. Assistant Manager, Talent Development- Lms & Epic Universe Orientations, Theming, and Guest Service

   Universal Destinations & Experiences

   Jul 2023 — Present · Orlando, FL, US

   Researches, designs and develops new training programs, orientation classes, and materials for Universal\'s Epic Universe. • Partners with Talent Development Operations leaders on North and South Campus to infuse Guest Service and Themeing throughout all training and orientation classes• Creates training processes for operators to support specific needs based upon analysis of operating unit, focusing on Guest Service and Themeing throughout Universal\'s Epic Universe • Incorporates measurement and assessment tools to support all training. Analyzes trends, identifies gaps and uses UO metrics and measures (GSAT, TSAT, turnover %, performance management data, etc.) to develop targeted training plans based upon findings. • Advises business partners in proper allocation of training resources.• Works directly with the Talent Development trainers to develop communication, consulting skills and client support skills. Communicate trends and observations to senior leaders in the operation and Talent Development.• Maintains, executes, and manages the following LMS systems scope (not all inclusive): uploading of curriculum; develop, maintain, and update course catalog, notifications, training profiles and assessments; hierarchy development, designation, and enrollment of learners and learner groups; manage waitlist and reschedules; maintain information for facilities; equipment and other resources; schedule learning activities and programs; administer certifications.• Partners and supports client groups with special events and inititatives. Delivers and facilitates structured training and development processes and initiatives in support of the company\'s training plan, objectives and brand essence. Conducts refresher training, awareness training, new hire orientation and pertinent departmental training.• Serves as first tier of technical and functional end user support for UO Learning Management System resort-wide

Education

• Mercer University

  Master's degree

• Emory University

  Bachelor of Arts (B.A.)

Skills

• Team Motivation
• Conference Speaking
• Writing
• Design Workshops
• Retreats
• Conversational Marketing
• Workshop Development
• Retreat Leader
• Recruiting
• Staff Development
• Higher Education
• Marketing
• Retreat Design & Facilitation
• Creative Writing
• Community Development
• Database Design
• Workshop Facilitation
• Microsoft Office
• Team Building
• Publicity
• Crisis Counselling
• Personal Development
• Teaching
• Training & Development
• Pastoral Counseling
• Delegation
• Curriculum Development
• Leadership Development
• Adobe Creative Suite
• Organizational Leadership
• Strategic Leadership
• Public Speaking
• Preaching
• Teaching Adults
• Social Media
• Career Counseling
• Leadership
• Team Leadership
• Leadership Retreats