Tapoja Bakshi

Senior Executive @Flipkart

Kolkata, IN

As a Senior Executive – Hub Operations at Flipkart, I oversee end-to-end logistics and supply chain operations, ensuring seamless movement of goods from distribution hubs to customers. My role focuses on optimizing operational efficiency, enhancing customer satisfaction, and driving last-mile delivery excellence.Key Responsibilities: Hub Operations Management – Overseeing day-to-day hub activities, ensuring smooth handling, sorting, and dispatch of shipments while maintaining high operational standards. Process Optimization & Efficiency – Implementing best practices to enhance operational efficiency, reduce turnaround time, and improve overall logistics performance. Team Leadership & Coordination – Managing and mentoring on-ground staff, ensuring productivity, training, and adherence to company policies. Last-Mile Delivery & Customer Experience – Ensuring timely and accurate order fulfillment, minimizing delays, and enhancing customer satisfaction. Inventory & Warehouse Management – Coordinating inbound and outbound logistics, maintaining inventory accuracy, and ensuring proper stock management. Compliance & Safety – Adhering to regulatory guidelines, safety protocols, and operational SOPs to maintain smooth and secure logistics operations. Passionate about supply chain excellence, leveraging technology-driven solutions, and optimizing operations to deliver a seamless e-commerce experience.