Tapiwa U.
Sre Support Specialist @Virtasant
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WORK HISTORY
Sre Support Specialist @Virtasant
San Francisco, CA, US
Reliability-focused practices: Using Service-Level Indicators (SLIs), Service-Level Objectives (SLOs), and error budgets to balance innovation with system stabilityAutomation: Minimizing manual toil by automating repetitive tasks like deployments, monitoring, and incident response.Incident management: Conducting blameless postmortems to learn from failures and improve systems.Collaboration: Bridging the gap between development and operations teams to improve software delivery and system reliability- Own platform reliability and production health- Prod monitoring, alerting, incident response- Dashboards, metrics, runbooks, observability- On-call coverage- Weekly health/reliability reporting- Improved MTTR / reliability metrics- Clear ownership during incidents
EDUCATION
Athabasca University
Bachelor of Commerce - BCom, Business/Commerce, General
Seneca Polytechnic
Diploma of Education, Computer Programming
ABOUT TAPIWA U.
Senior App. Support Engineer with 5+ years of experience as an Applications & Systems Support Engineer with a demonstrated history of working in the telecommunications, and information technology industries. Well versed in troubleshooting techniques, and analysis of user-support metrics, and system administration. Equipped with a strong sales background from cold-calling to assisting with PreSales teams with Software presentations. Solid grasp with ZenDesk, JIRA, Slack, and various internal and external communications mediums. Skilled in Powershell, Bash, ActiveDirectory, Oracle Database, IBM DB2, C#, Microsoft Office and Adobe CC. Knowledge in Blockchain technologies such as Bitcoin, Ethereum (Familiarity with Solidity), Polygon(MATIC), STORJ, and SiaTech. Academically trained in C, C++, Java, Python, HTML & CSS, JavaScript. Strong information technology professional with an Associate of Arts and Sciences - AAS; Computer Programming from Seneca Polytechnic School of Software Design & Data Science
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