Tapati Nandy

About Tapati Nandy

Offering Specialized and Customized \"end to end\" solutions inHospitality Consulting & Training Interventions related to Customer Service Management/ Managerial level programs at Hotels & Service Industry. Consulting & Facilitation Training areas include Retention, Complaint Management, Assertive Communication, Soft Skill programs & Cultural Competencies, Service Excellence, Senior Managerial Development Programs, Train The Trainer & Advanced Facilitation Techniques, Performance Management/ KRA Setting & Implementation etc Both short term or sustained interventions / Retainer / Annual or Semi Annual Contracts can be agreed upon. End to end L&D/HR Solutions viz, Sourcing, Recruitment, Pre-Opening/ Start-Up Support etc. Hospitality & Service Industry Related Education, Training and Advanced Management Programs, Campus Recruitment, Fresher Recruitment in Hospitality & allied industries. In synchronization with my interests my education background is also quite on the similar path graduating in Hospitality Management progressed to MBA with Human Resource specialization, Masters in Tourism Management. And M.Phil. Currently engaged in depth Research on Employee Relations and Human Capital Development leading to Doctorate Degree A qualified adult educator and facilitator, with expertise in the areas of team development and management. My passions include helping mid-to-senior level professionals achieve their career, business and personal goals and maximize their potential in all areas of their lives. I look forward to helping you and your organization maximize potential and people development opportunities to be the very best they can be. Specialties: Soft Skills Development & Training Facilitation & Learning Consulting Training & Development/Instructional Design Executive Coaching Career Coaching Leadership Development Communications Consulting Talent Acquisition and Management Performance Management Competency Mapping Employee Relations Customer Relation Management Business Etiquette Teamwork Management Conflict Management Mentoring Personal Grooming

Experience

1. Specialist in Hospitality - Training -coaching - Teaching Hotel Front Office Operations

   Hotels & Resorts

   Jan 2012 — Present · Kolkata, IN

   As a Senior Consultant, Learning and Development I am responsible for developing and implementing a range of initiatives that will deliver academic and professional development that supports the strategic intent of the organisation. My position involves working as part of a team that leads strategic human resource management within the organisation. The role requires significant human resource management experience with particular experience in learning and development.Provide support to HR leadership, senior managers and key stakeholders to address their learning and development needs.Lead and/or support organisational development initiatives to improve functional, team and individual performance across and enhance workforce productivity.Imparting and conducting training for all levels and across various job competencies and skill sets.Assess Learning and development needs and designed appropriate and relevant solutions.Deliver strategically aligned and contemporary learning and development solutions are in a timely manner.• Schedule and plan programs, promote in a timely and targeted manner for the delivery of quality learning programs that align with theorganisation’s strategic objectives.Establish strong collaborative partnerships with high quality external training providers who have a strong understanding and its strategic drivers.Oversee and co-ordinate development programs delivered by external providers.Monitor and evaluate the effectiveness for learning and development programsLead complex projects and manage resources to achieve corporate objectives in a timely manner and within budget.Lead process improvement projects across the team and HR division.Contribute to the development of HR systems and processes and help lead the implementation to facilitate organisational change/development.

Education

• Madurai Kamaraj University

  Masters in Philosophy

  2007 — 2008

• S.E.Rly Mixed Higher Secondary School (E.M.), Kharagpur

  ISC

  1992 — 1995

• Indira Gandhi National Open University

  Masters in Tourism Management

  2002 — 2004

• Institute of Hotel Management, Bhubaneswar

  DHMCT

  1995 — 1998

• Siksha "O" Anushandhan University

  PhD

  2009 — 2012

• Madurai Kamaraj University

  Masters in Business Management

  2007 — 2009

Skills

• Employee Training
• Employee Counseling
• Organizational Development
• Performance Management
• Employee Engagement
• Talent Acquisition
• Training & Development
• Customer Experience
• Crm
• Personnel Management
• Human Resources
• Leadership Development
• Hospitality
• Team Management
• Staff Development
• Management Development
• Training Delivery
• Coaching
• Management
• Training
• Event Management
• Human Resource Management
• Hospitality Management
• Employee Relations
• Career Counseling
• Soft Skills
• Program Management
• Time Management
• Strategy
• Customer Service
• Team Building
• University Teaching
• Leadership