Tapas Ghosh

About Tapas Ghosh

Seasoned Global IT Program & Transformation Leader with 20+ years of experience…

Experience

1. Senior Customer Project & Program Manager

   Cisco

   Dec 2018 — Present · Bengaluru, IN

   In my role as a Senior Customer Project Manager at Cisco Systems, I’ve managed a wide range of complex Networking and IT Infrastructure projects across Europe and the USA. My ability to juggle multiple priorities while ensuring seamless execution is supported by my use of advanced project management tools such as Kanban/Jira boards, MS Project, and PowerPoint. I prioritize transparency by providing regular updates to both customers and leadership, keeping all stakeholders aligned throughout the project lifecycle.As the P&L owner for various projects, I work closely with the Service Delivery Management team to drive financial and operational success. I also play a key role in implementing changes, collaborating with the Change Management team to efficiently process Requests for Change (RFCs). Additionally, I’m involved in the recruitment, training, and mentoring of new team members, helping to shape and support the next generation of project managers.

Education

• University of Calcutta

  Bachelor of Arts - BA

• National Institute of Information Technology

  GNIIT (Advanced Graduate Diploma)

• University of Calcutta

  Bachelor of Science - BSc

• Symbiosis

  PGDBA (MBA)

Skills

• IT Strategy
• Remote Infrastructure Management
• IT Service Management
• Program Management
• IT Operations
• Scope Management
• People Management
• Transition Management
• Outsourcing
• Pre-Sales
• Infrastructure
• Project Planning
• Resource Management
• Service Management
• Project Portfolio Management
• Vendor Management
• Sdlc
• Information Technology
• Solution Architecture
• Pmo
• Pmp
• Project Management
• Pmi
• Deployment
• Service Delivery
• Management
• Global Delivery
• Project Delivery
• Team Management
• Software Project Management
• System Deployment
• Itil