Tapas Kumar Bhakta
ITC Grand Chola Chennai
- Role
- Guest Service Executive at ITC Hotels Limited
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Tapas Kumar Bhakta
Hospitality Professional | Restaurant Operations & Guest Experience | Luxury Dining & F&B…
Experience
Guest Service Executive
Nov 2022 — Present · Chennai, IN
Latest recipe - Peshawri 1. Guest Experience ManagementEnsure impeccable guest service and satisfaction by upholding the brand\'s hospitality standards.Personally interact with guests to gather feedback and resolve concerns promptly.Handle VIP guests and special occasions with personalized attention.2. Operational ExcellenceSupervise daily restaurant operations, ensuring smooth service during all meal periods.Monitor food quality, presentation, portion control, and hygiene.Coordinate with kitchen and stewarding teams to ensure seamless service flow.3. Team Leadership & Staff ManagementLead, train, and motivate the service team to deliver outstanding guest experiences.Conduct daily briefings, performance evaluations, and staff scheduling.Ensure grooming and professional etiquette of all team members.4. Sales & Revenue ManagementPromote upselling and suggestive selling to increase average check value.Analyze daily sales reports and identify areas for growth.Collaborate with the culinary team and marketing to implement promotions or events.5. Inventory & Cost ControlMonitor and control food & beverage costs, wastage, and pilferage.Maintain inventory levels of crockery, cutlery, linen, and service items.Ensure timely indenting and procurement of required materials.6. Compliance & Hygiene StandardsEnsure adherence to HACCP, FSSAI, and brand hygiene protocols.Coordinate with housekeeping and engineering for cleanliness and maintenance.Oversee fumigation, pest control, and regular audits.
Education
School of Indian Hotel Management
Three Years Diploma
Graduate in English literature
Bachelor of Arts - BA
Bar Tending Academy of india
Bar tending
Vidyasagar University
English Honours
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