Tapas Das

Senior Business Analyst | HSBC Technology India | DS and AI/ML Enthusiast | Business Consulting | Avid Learner | Project & Product Mgmnt | Agile & SAFe | Banking & Telecom Domain

Role
Senior Business Analyst at 汇丰
Location
Hyderabad, TG, IN
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Tapas Das

12+ Years of experience in different roles like Customer Service, Team Management, Business Improvement, and Project Management in Banking and Telecom Domains. A small business entrepreneur, Driven by new technology and a self-learner.

Experience

  1. Senior Business Analyst

    汇丰

    Jan 2024 — Present · Hyderabad, IN

    Worked on Automation program for Bank’s CTO Business areas and application migration projects from on prem to external cloud.• Understand Scope Definition and prepare/maintain scope of work• Stakeholder engagement & Confirmation/Management/Build relationships • Process Flow Definition / mapping (Current and Future State)• Prepare and present Target Operating Model for the projects as per the requirement.• Perform Gap Analysis and share the outcomes with Project stakeholders• Requirements Elicitation (Facilitating, Challenging and Documenting) – this includes: o Epic confirmation o User Story creation o Refinement with Architectural/Development teams • Client and Internal communications - Diligently published Status Mails, MOM, Track Board and Jira Updates• Internal Stakeholder Updates - Track Status updates and timely escalations• Understand data flows from ingestion to output for covered applications• User Acceptance Testing Support • Leverage relationships with Operations, Technology and QA to schedule change delivery

Education

  • Jain (Deemed-to-be University)

    Master of Computer Applications - MCA, Data Science & Artficial Intelligence

  • BJEM School

    Bachelor of Arts (B.A.), English Language and Literature, General

    1994 — 2001

  • Utkal University

    Bachelor of Arts (B.A.), English Language and Literature, General

    2003 — 2006

  • Manipal Global Education Services Pvt. Ltd

    Certificate in Business Analysis, NA

    2016 — 2016

  • Utkal University

    Master of Business Administration - MBA, Finance

Skills

  • Call Centers
  • Service Desk Management
  • Active Directory
  • IT Service Management
  • Telecommunications
  • Technical Support
  • Business Analysis
  • Incident Management
  • Troubleshooting
  • Data Analysis
  • Itil

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Tapas Das — Senior Business Analyst at 汇丰 in Hyderabad, TG, IN | Unifers