Tapas Das
Account Manager, Cross Sales, Renewals, Revenue Growth, SaaS
- Role
- Account Manager at Konnect Insights
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Tapas Das
Someone who is a learning enthusiast. Always wanted to learn something new and goal…
Experience
Account Manager
Oct 2021 — Present · Mumbai, IN
Ensure high renewal rates by managing and negotiating subscription renewals.Reduce churn by identifying at-risk accounts and working proactively to retain them.Track and meet specific renewal targets and KPIs (e.g,% renewal rate, customer retention).Understanding the client\'s needs and customizing existing business programs to meet their needs.Expansions and upgrades are to be guided to the client while managing their accounts.Conduct periodic health checks of all accounts and ensure that best practices have been followed.Schedule regular meetings discussions, teleconferences, and visit client offices to strengthen relationships.Maintaining up-to-date knowledge about the company’s products and services. manage and ensure that client requests are being handled timely and accurately.Facilitate training on regular updates and new feature additions to the platform.Developing and implementing new strategies to improve client satisfaction.Studying the competition to find new ways to retain clients.Collaborate with internal teams (e.g. sales, tech, and development) to address clients’ needs.Liaison between the client and the support team.Playing an integral part in generating new sales for the company.Build and maintain a healthy customer relationship and help them through renewals.Promote client retention and identify opportunities to build existing relationships through exceptional customer service.
Education
University of Mumbai
Bachelor of Arts - BA
2020 — 2021
New english high school
Bachelor of Arts (B.A.)
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.