Tapan K. Mishra

About Tapan K. Mishra

Driving Business Impact with Agentic AI & Intelligent Automation | 23+ Yrs Enabling…

Experience

1. Group Operations Manager

   HCLTech

   Apr 2016 — Present · Bengaluru, IN

   As a highly driven and proactive professional with a strong business mindset, I am committed to adding value to the company in every way possible.My leadership skills have allowed me to successfully manage a team of 100+ resources across the globe, ensuring compliance with ITIL standards, enforcing security and compliance requirements, and delivering exceptional customer service. I take a proactive approach to identifying and addressing network-related anomalies, leveraging root cause analysis and developing effective strategies to mitigate repeat issues.In my role as supervisor of a 24x7 operations team, I have made it my priority to constantly seek out ways to improve performance, reduce costs, and drive value for our global clients. I am highly skilled in coordinating multiple related projects aimed at achieving strategic business objectives, while also ensuring that the IT service delivery standards are met.As a leader, I believe in investing in the ongoing development and capabilities of my team members to ensure that they are equipped with the tools and knowledge to excel in their roles. I take a hands-on approach to managing IT OPEX and CAPEX, and am always prepared to drive people management processes that promote employee engagement, career planning, and professional growth.Overall, my proactive mindset and strong business acumen enable me to bring immense value to the company and drive it towards success.

Education

• Utkal Universities

  Bachelor's degree, Finance, General

  1990 — 1992

Skills

• Dns
• Data Center
• Network Security
• Switches
• Cisco Technologies
• Firewalls