Tapan Akula

About Tapan Akula

A competent professional with 12+ years of experience with 9+ years of experience in Process Excellence, Client Servicing, Quality Management in US Health care Domain. Certified Six Sigma Green Belt and Black Belt driving Six Sigma culture into the DNA of the company at Quality Management to increase process efficiency and customer satisfaction. Managing the Revenue Cycle Management functions with different locations with an average monthly billing volume of $40 million spread across different locations in US. Company profiling, competitor analysis and preparing a complete SWOT analysis of clients & competitors. Used to setting up teams, execution and delivery of projects. Develop and oversee the complete project management. Draft Business & communication plans and ensure consistency with U.S. business teams and the Branding Guidelines. Identifying client issues or pain points through research analyst reports and analyzing the information to derive key findings. Able to manage multiple tasks in a pressured environment. Problem solving & analytical skills and ability to make balanced independent decisions. Had been a role model with excellent feedback in areas of process automation, fixing root causes, building & leveraging relationships, customer management and in driving innovation & change. Effective communicator with exceptional presentation skills & abilities in leading teams. Ability to work on multitask projects and has always been very strong in driving business results. A quick learner who can absorb new ideas and can communicate clearly and effectively. Implement strong governance to address Operations Quality and Improvement projects and initiatives.

Experience

1. Service Delivery Leader

   Optum

   May 2025 — Present · Hyderabad, IN

Education

• Malkangiri College

  BA, Political Science and Education

  1998 — 2000