Tanzila Syeda

Saas Application Support Specialist @Esko

Customer Service – providing both 1st and 2nd line support services; ensuring customers are always informed with any ongoing situations through constant communication.• Client Management - providing a first-class level of service by meeting contractual SLAs, KPIs and client experience specifically Unilever as well as undertaking a comprehensive diagnosis with the end users.• Application support - diagnosing and addressing support incidents and requests for the Blue artwork product suite with a varying degree of complexity in line with ITIL aligned processes and procedures.• Problem Solving – discovering and implementing effective solutions were found and in place to solve existing and prevent additional problems arising.