Tanya Skordina
Platinum Product Support Account Manager @Sprinklr
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WORK HISTORY
Platinum Product Support Account Manager @Sprinklr
Oversee Support process and escalations for 8 Complex, High-Visibility Accounts. Present support KPI data in bi-weekly performance reviews per account, along with other deliverables (including RCA\'s and customized reports). Assist cross functional teams with key customer events to make sure we have the needed ticket data analytics and support resources. Maintain a >95% SLA monthly and >90% monthly customer satisfaction. Own and manage the ongoing Platinum Support customer onboarding/off-boarding project.
EDUCATION
Portnov Quality Assurance Computer School
Certificate, QA
Transworld Schools
TESOL, Teaching English as a Second or Foreign Language/ESL Language Instructor
San Francisco State University
BA, Broadcast Communications
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