Tanya P.
Customer Success Manager @Scription
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WORK HISTORY
Customer Success Manager @Scription
Delivered exceptional client service achieving 98% satisfaction and fostering strong client loyalty through retention and engagement.• Supported service delivery and client onboarding with a focus data migration to new platforms.• Mastered new tools and troubleshot migration and technical issues to ensure smooth transitions and high satisfaction.• Analyzed campaign data to generate insights and strategic recommendations, optimizing client outcomes.• Pursued upselling and cross-selling opportunities to drive client success and business retention. • Applied strong analytical skills to interpret data, identify trends, and guide strategic decisions.• Communicated complex technical concepts clearly to internal and external stakeholders to ensure understanding and trust.• Collaborated with cross-functional teams including Sales and Product, delivering integrated solutions and supporting accountants and finance teams.
EDUCATION
Canadian College of Educators
Adult Education, Adult and Continuing Education and Teaching
Sheridan College
Social Service Worker, High Honours
York University
Bachelor of Arts (B.A.), Sociology
University of Windsor
Bachelor’s Degree, Social Work
Sheridan College
Introduction to Project Management, Project Management
ABOUT TANYA P.
Tanya is an accomplished professional with a strong focus on delivery, a collaborative…
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